These issues can only be resolved by contacting the service provider since these issues reside with the server.Įxperiencing difficulties with your Device, check out our “ How To ” page on how to resolve some of these issues. In case you still come across the buffering, if so you might try to reset your internet modem, try connecting your device via Ethernet cable for direct connection, or in case you are using Android box don’t keep it in a cabinet it must be placed in an open space.Īlso, you need to know that if you are using STB emulator for IPTV there are some issues which cannot be resolved by simply clearing the cache data. Just make sure to have MAC address and Portal URL with you.īy clearing the cache data and stopping the app it works much better and also resolves issues such as freezing and lagging and buffering and also fixes the blank screen or empty guide for STB emulator.

To set up and reconfigure the STB emulator you can refer to our guide.

If you still come across the issue you have been facing, you might consider installing the app and Reconfiguring the app with the same account details. Step 7: once you have clear the cache data and forced stopped the application, close the app and relaunch it. Step 6: Once you clear the cache data then click on force stop option and click ok. And for that, you would be required to have the MAC address and Portal URL with you. If you mistakenly click on the clear data option you would have to set it back up and if you mistakenly click on the clear data option you would have to set up and reconfigure the STB emulator app once again. change the mac address to the one we emailed to you, select ok, then click back to the first stb emu app screen. If you have a rooted Android device, you can change your MAC address permanently. One way to ensure your privacy and security is to change your MAC address. Step 5: You need to click on the clear cache option. A Media Access Control address (MAC) is the address given to every device that has access to the internet. Step 4: Within the STB emulator app you will find options such as clear cache, force stop, and clear data.

How to change mac address stb emulator